FAQ
FAQ
When will my order ship?
Please expect up to 14 days for order processing and shipping to your doorstep. This can be longer if there is a delay with our vendors, or if your order fails our quality inspection and must be remade. Once your order ships, actual delivery time may vary depending on location.
I’m not sure what size I should order?
Please reference the size guide offered next to each of our products. We currently offer Fitted and Casual shirt styles. Fitted styles are slim fit while our casual shirts are looser fitting.
Return/Exchange Policy
We aim to give you the best customer experience possible. In the event you are unsatisfied with an item. We will only accept returns for our products in new, unwashed and unworn conditions within 14 days of receiving the product. We will issue you a full refund once received and processed, typically within 2-4 business days of receiving the returned item. Please submit a return request through the Returns Center page, if you need to return your product.
To make an exchange, please return the items as described above and purchase the item you desire.
Damaged & Defective Goods
If your item(s) are damaged in transit, we will reorder the product or refund you upon inspection of the items. In order to do this, please send photos to confirm the issue at kamusta@samatayojl.com & fill out a request through our returns center within 14 days of delivery. Link below: